Does MEA sell bags?
No. MEA presents third-party listings. A signed-in member can open an available reseller listing, but the seller controls the listing and transaction.
Help
Browsing and reseller links
Are listings live?
No. Discover uses a manually reviewed Australian snapshot. Asking prices, seller information and availability may have changed since review.
What is an asking price?
It is the price displayed by the seller when MEA reviewed the listing. It is not a confirmed sale price or valuation.
Does MEA authenticate bags?
No. Check authenticity, condition, inclusions, availability and seller terms directly with the seller. Read How listings work for the full limits.
My Wardrobe and uploads
Who can see My Wardrobe?
My Wardrobe records and private uploads are restricted to your signed-in account.
Which uploads are supported?
Bag photos accept genuine JPEG, PNG and WEBP files up to 10 MB. Receipt uploads also accept genuine PDF files. HEIC and HEIF files are refused.
Does Mea see receipts?
No. Receipt files are private records and are excluded from Mea's styling image inputs.
Membership
What can I do without an account?
You can browse Discover, listings, the Journal and public information. An account is required to open reseller links, use My Wardrobe and receive Style results.
How many bags can I add?
An MEA account supports up to three bags, including archived bags. MEA+ removes that limit.
What is included with MEA+?
MEA+ provides access to Wishlist and Travel, plus the complete Mea experience. Play is launching soon. See the MEA+ page for the current membership offer.
Are there usage limits?
Free accounts include 3 styling sessions a month. MEA+ includes generous styling access subject to fair use. We’ll let you know if you’re approaching a limit. Failed generations never count. Read Fair use and service limits in the Terms.
Where do I manage personalisation?
Open My Account. You can edit what you have told Mea, confirm or reject observations, turn Play influence off, clear Play information or restart onboarding.
How do I cancel?
Go to My Account and choose Manage or cancel membership. You keep MEA+ until the end of the period you've paid for.
What happens if a payment fails?
For a renewal, you keep MEA+ for 7 days after your paid period ends while you update your card. If your first payment fails, MEA+ doesn't start and you stay on a free MEA account.
I had complimentary access. Can I join MEA+?
Yes. Once your 14 complimentary days end, you return to a free MEA account and can choose Monthly or Annual straight away. Payment is taken when you join.
Can I join MEA+ now?
Not yet. MEA+ enrolment is not open, so no payment can be taken. Renewal, cancellation and tax details will be shown before any future confirmation.
Mea
What is Mea?
Mea is MEA's AI stylist. Suggestions are generated by AI, can be wrong and are subjective. Mea does not authenticate or value bags.
Play
Is Play available?
Play is being redesigned and will launch with new ways to understand your personal style.
Wishlist
How does Wishlist matching work?
MEA+ members can save a brand, model family, size, colour and price range. An exact match meets every selected detail. A close match differs on one detail.
How will I hear about a match?
A new exact match can create an in-site notification. An email preference is shown in MEA, but email delivery is not connected.
Travel
What does Travel compare?
MEA+ members can compare an overseas price with current Australian asking-price ranges for a supported bag. You confirm the currency and price for each comparison.
Does my country set the result?
No. If you have saved a country, MEA may suggest a relevant currency. You still confirm the currency and price, and current exchange-rate data is required for a comparison.
Account and privacy
How do I request my data?
Open My Account and choose Request a copy of my data. MEA records a request for manual fulfilment.
How do I request account deletion?
Open My Account and choose Request account deletion. Submitting the request does not delete data immediately. Read the Privacy policy for current controls and limits.
Read How listings work, the Privacy policy or the Terms for more detail.